Privacy

2025 Privacy Policy for Capital City Mortgage 

Capital City Mortgage values your privacy and does not sell or share your SMS contact or message data. When you communicate with us via SMS, we may collect your phone number and the content of your messages. This information is used only to respond to your inquiries and provide customer support, and we will not use it for any other purpose without your consent.
 
We protect your SMS data with industry-standard security measures to prevent unauthorized access or misuse. We do not disclose your SMS information unless required by law or necessary to protect the rights and safety of [Business Name] or our users.
 
You have the right to access, correct, or delete your SMS data unless we are legally required to retain it. We keep your information only as long as needed for support or legal obligations, and some data may be anonymized for research or reporting. We may update this policy at any time, with changes posted on our website. If you have any questions or need assistance, please contact us at sales@capitalcitymtg.com.
 


By opting in to receive SMS messages, you agree to the following:

Terms and Conditions

By opting in to receive SMS messages, you agree to the following:

1. Consent for SMS Communication

Phone numbers obtained during the SMS consent process will not be shared with third parties for marketing purposes. This is to ensure that your information is used solely for communication purposes related to our services.

2. Types of SMS Communications

By opting in, you may receive SMS messages related to:

Appointment reminders
Follow-up messages
Billing inquiries
Promotions or offers (if applicable)

3. Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 15 messages per week related to appointments, billing, etc.

4. Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may differ for domestic or international messages.

5. Opt-In Methods
I am verbally asking the customer for their consent to receive SMS messages as a method of communication. This opt-in allows us to send important updates, such as support ticket confirmations, service notifications, or follow-ups, directly to their mobile device. By obtaining verbal consent, we ensure the customer is aware of and agrees to receive messages via SMS, in compliance with communication and privacy guidelines.

6. Opt-Out Instructions

You can opt out at any time by replying “STOP” to any SMS message. Alternatively, contact us directly at sales@capitalcitymtg.com.

7. Help

If you are experiencing any issues, reply with the keyword “HELP” or contact us directly at sales@capitalcitymtg.com

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8. Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

9. Standard Messaging Disclosures

Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy www.capitalcitymtg.com.

Message frequency may vary depending on service.

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Contact Us 

I consent to receive SMS messages from Capital City Mortgage. Reply STOP to opt-out; Reply HELP for support; Message and data rates apply; Messaging frequency may vary.

Visit www.capitalcitymtg.com for privacy policy and www.capitalcitymtg.com for Terms of Service.